Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Leek | GPhC Registered Online Pharmacy | GPhC No. 9012511

Last updated: July 2026

Pharmacy Weight Loss Leek is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information in accordance with UK GDPR and applicable data protection legislation.

1. Who We Are

Pharmacy Weight Loss Leek is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Leek and across the UK. As a data controller, we are responsible for the personal information you share with us. We process your data lawfully, fairly, and transparently.

2. Data We Collect

We collect and process the following categories of information:

• Identity data: Full name, date of birth, gender
• Contact data: Email address, phone number, delivery address
• Health data: Medical history, current medications, weight, BMI, and other clinical information required to assess your suitability for weight loss treatment
• Payment data: Billing information processed securely through our payment provider
• Technical data: IP address, browser type, device information, and website usage data collected via cookies

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and security.

3. How We Use Your Data

We use your personal data for the following purposes:

• To assess your medical suitability for weight loss treatments and issue prescriptions where appropriate
• To dispense and deliver your medication (delivery within 1 working day of pharmacist approval)
• To communicate with you regarding your order, treatment, and any clinical follow-up
• To maintain accurate pharmacy records as required by GPhC regulations
• To process payments securely
• To improve our website and services through anonymised analytics

Our lawful bases for processing include the performance of a contract, compliance with legal obligations, and, for health data, the provision of healthcare services by a registered health professional.

4. Cookies

Our website uses cookies to enhance your browsing experience and help us understand how visitors use our site. Cookies we may use include:

• Essential cookies: Required for the website to function properly
• Analytics cookies: Help us understand site usage and improve our services
• Preference cookies: Remember your settings and choices

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Third-Party Sharing

We do not sell your personal data. We may share your information only where necessary with trusted third parties, including:

• Delivery and courier services to fulfil your medication orders
• Secure payment processors to handle transactions
• IT and hosting providers who support our website and systems
• Regulatory bodies such as the GPhC, where required by law
• Other healthcare professionals involved in your care, with your knowledge

All third parties we work with are required to handle your data securely and in compliance with UK data protection law. We do not transfer your data outside the UK without appropriate safeguards in place.

6. Data Retention

We retain patient records for a minimum of eight years in line with NHS and GPhC guidance, or longer where required by law. Financial records are kept for six years. After these periods, data is securely deleted or anonymised.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Access to patient records is restricted to authorised pharmacy staff only.

8. Your Data Rights

Under UK GDPR, you have rights in relation to your personal data, including the right to access, correct, or request deletion of your information, the right to restrict or object to certain processing, and the right to data portability. You may also withdraw consent where consent is our lawful basis for processing. To exercise any of these rights, please contact us using the details below and we will respond within 48 hours.

9. Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact us:

Pharmacy Weight Loss Leek
Email: info@pharmacyweightloss.co.uk
Phone: (+44) 116 4646009

We aim to respond to all data-related enquiries within 48 hours.